Privacy Policy & Refund Policy

1. Information We Collect

We may collect the following information from students, parents, or users:

• Full name
• Phone number
• Email address
• Address information
• Payment and transaction details
• Course attendance and activity records
• Device and website/app usage information

2. How We Use Your Information

Your information may be used for:

• Student registration and administration
• Managing schedules and learning activities
• Payment verification and transaction processing
• Sending invoices, reminders, and announcements
• Customer support and communication
• Service improvement and system security
• Compliance with applicable laws and regulations

3. Payment Processing

Payments on MusicLab Academy may be processed through third-party payment providers, including Xendit.

We do not store sensitive payment card information directly on our systems unless required and permitted by the payment provider.

4. Data Protection

We take reasonable measures to protect your personal information, including:

• Restricted access to data
• Authentication and security controls
• Monitoring and maintenance of our systems

However, no online transmission or storage system can be guaranteed to be 100% secure. Humanity connected refrigerators to the internet and called it innovation, so risks still exist.

5. Sharing of Information

We do not sell or rent personal information to third parties.

Information may only be shared with trusted service providers for operational purposes such as:

• Payment processing
• Cloud hosting and infrastructure
• Communication services
• Legal or regulatory compliance

6. Cookies & Tracking Technologies

Our website or application may use cookies and similar technologies to:

• Maintain login sessions
• Improve user experience
• Analyze website performance and traffic

Users may disable cookies through their browser settings.

7. User Rights

Users may request to:

• Access their personal data
• Correct inaccurate information
• Request deletion of certain data where legally applicable
• Contact us regarding privacy concerns

8. Changes to This Policy

MusicLab Academy reserves the right to update or modify this policy at any time without prior notice.

Updates will be posted on this page with the revised effective date.

1. Non-Refundable Fees

The following payments are non-refundable:

• Registration fees
• Administrative fees
• Ongoing or completed course fees
• Reserved class/session booking fees

2. Refund Eligibility

Refund requests may be considered under the following conditions:

• Duplicate payment transactions
• Class cancellation initiated by MusicLab Academy
• Instructor or schedule unavailability without reasonable replacement
• Other exceptional circumstances approved by management

3. Refund Request Process

To request a refund, users must:

• Contact MusicLab Academy support
• Provide proof of payment
• Explain the reason for the refund request

Refund reviews may take up to 7-14 business days.

4. Refund Method

Approved refunds will be processed via:

• Bank transfer
• Original payment method (if applicable)

Transaction or payment gateway fees may be deducted from the refund amount.

5. Student Cancellation

If a student cancels a class or course voluntarily:

• Rescheduling may be offered based on availability
• Refunds will not be provided for completed or reserved sessions

6. Force Majeure

MusicLab Academy shall not be responsible for delays or service interruptions caused by circumstances beyond reasonable control, including but not limited to:

• Natural disasters
• Internet/network failures
• Government regulations
• Technical disruptions